Example of a Magic Mail

October 6, 2011

Last week I mentioned that sending Magic Mails is an excellent way of leading by example to receive referrals.

Some readers asked for an example.

So here is one (from the book “How to REALLY use LinkedIn“)

To: eric.rogers@best-accountant-in-the-world.com
Cc: john.johnson@web-designer-number-one.com
Subject: introduction

Hi Eric,

I want to introduce you to John Johnson (in cc). John is the Managing Director of Web Designer Number One. John may be the guy that can help you out with your new website. They make great websites (on their website http://www.web-designer-number-one.com you find lots of examples and references). I’ve known John for a while and even worked with him at ABC Company. One of the things I will always remember him by, is his ability to offer a solution that satisfies the needs of the customer while staying within the budget. He is really customer focused. I even recall him a few times recommending another solution or even another vendor if he thought it was in the interest of his customer. I definitely recommend him and his team!

John,

Eric Rogers is my accountant and also a personal friend. In fact, he is such a good accountant because he is more focused on people than on numbers! Eric is looking for a new website. And because of our joint experiences and the great job you did for SuperMarket XYZ (I accidentally heard their Marketing Manager bragging about you at the last Chambers of Commerce meeting), I thought you might be the perfect candidate.
I suggest the two of you get together for a talk. Maybe you can do this combined with watching a soccer game? I understood the both of you are fans of Manchester United.

Eric, you can reach John at: (telephone number John)
John, you can reach Eric at: (telephone number Eric)

Good luck!

Jan

 

 

Let’s take a look at the “ingredients” of the Magic Mail:


Header

• To: the person who is the “receiver” of the product, services or help.
• Cc: the person who is the “supplier” of the product, services or help.
• Subject: “introduction”: this makes very clear what this email is about.

You can put more people in the “to” and “cc” field if that’s appropriate. You can also put everybody in the “to” field, but for me this makes it easier to know who I introduced to whom. This is especially useful for your own “follow-up” or “stay in touch” actions.

Body

• First I address the receiver then I address the supplier.
• I always give the reason for connecting the both of them.
• After addressing the receiver I also always address the supplier so he knows something about the receiver and especially about my relationship towards the receiver. This makes it easier for him to find common ground. And to start the relationship on a much higher level than with a “cold call”. In this example I even go a bit further: I go to the “value” level. Both are very customer and people focused. This is a very strong basis to build a relationship on. And especially when a third party with whom they both have a good relationship with points this out (which is me in this case).
• The same applies, of course, for the receiver with regard to the supplier.
• I include what I appreciate about the person, organization, product or service. This way I maintain and strengthen my relationship with every party. Even when there is no future interaction between them, the email was worth the effort as a “relationship building action”.
• I also try to find commonalities on another level than the professional one. In this case they share a passion for soccer and they even support the same team. There is an instant bond. This bond exists most of the time (remember the 6 degrees of proximity), but we don’t always find it in a conversation because we didn’t talk about the areas where we might be related. If you as the connector know about the interests that two people share, tell them. This way you help them to get a flying start.
• Include other references and objective parties if possible. The better the receiver knows them the better the reputation of the supplier. In this example I first referred to the references at the website of Web Designer Number One. Then I gave a second reference: the Marketing Manager of Supermarket XYZ.

Conclusion

• Call to action: I suggest that they contact each other. This means:
– THEY are expected to take ACTION, and there are no barriers to do this, because I (the respected and trusted third party) suggested them to do this.
– I put the telephone number of the “supplier” first, because I want to encourage the “receiver” to make contact. This is more comfortable for the “supplier”. This way I try to decrease the feeling of “selling” something as much as possible. And I open the possibilities of building a relationship and helping each other out.
– They contact EACH OTHER, not me anymore. I step out of the process. I did my part of the job: connecting them. Now it’s up to them. This helps me to spend my time wisely as I’m not the intermediary.
• Telephone contact data: so they can quickly reach each other. If they want to have contact via email, they already have it in the header of the email. I don’t recommend following up on an introduction like this via email. The way is wide open for a personal contact via the telephone.

For some people this example might be perceived as too pushy. Please note that this is an email to two people you already know and have a good relationship with. In this case I am very confident that bringing them together will be beneficial for both of them.

To your success !

Jan

PS: there is a free light version of the “How to REALLY use LinkedIn” available in English or Dutch. Click on the link.

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Lead By Example by Sending Magic Mails

September 29, 2011

Two weeks ago I wrote a blog post about leading by example to get more referrals.

I explained to look for ways to help someone (in this case the person you want a referral from) by introducing or referring them to someone who is interesting to them. In this way they will experience themselves how this works and reap the benefits. Not only will they be more open to help you, but they will also understand how to do it.

The “tool” we advise to use is called the Magic Mail.

The Magic Mail is actually a “normal” email in which you introduce two people to each other.

Why do I call it the “Magic” Mail?

Because the results can be magical!

Its primary function is that the receiver of the email experiences that you took time and made an effort (so it must be important enough). Besides the Know, Like, Trust factor is also transferred, creating the foundation of a potential relationship between the two people.

Of course it depends on the relationship between you and the two people you introduce whether there just a few sparkles of magic or huge fireworks.

To your success !

Jan


Nielsen Study confirms the Power of Recommendations

May 5, 2011

Last week I wrote about the Forrester Research Study confirming the power of the Magic Mail.

In the same email from Bill Cates there were also some numbers from Nielsen that I would like to share with you.

The Nielsen study measured the level of trust people have in certain “forms of advertising”.

At the bottom? “Text ads on mobile phones” at 24%. “Online banner ads” rated 37%.
“Emails signed up for” rated 54%.
“Consumer opinions posted online” was a strong second at 70%.
At the top? “Recommendations from people known” at 90%. AKA – a referral.

Of course we all know this, but is nice to have some rational study confim it, doesn’t it? 🙂

Now, if we combine the results from both the Forrester Research Study (emails from people you know are the most trustworthy source) and the Nielsen study (recommendations from people known is the best “form of advertising”), then you understand the power of the Magic Mail.

When you use LinkedIn to prepare yourself to find out who can write the Magic Mail for you, then you understand that doing business almost becomes a no-brainer.

To your success !

Jan

PS: get your free light version and free updates (50 pages in the meanwhile!) of the book How to REALLY use LinkedIn (or in Dutch: het boek Hoe LinkedIn nu ECHT gebruiken)


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